1. Client registration: create a client with name and phone, or search for an existing one. Data is reused on future visits.
  2. Equipment registration: pick a category from the visual catalog (motors, washing machines, hair dryers, blenders, drills, fans, etc.) and optionally photograph the item's condition.
  3. Order creation: fault description, notes and service details. The system assigns a unique order number.
  4. Ticket printing: digital preview of the ticket with QR code and one-click print confirmation.
  5. Tracking: the order moves through states (received → in repair → ready → delivered), visible from the main panel.
  6. Pickup: scanning the QR on the customer's ticket opens their order for closing and delivery.